Troubleshooting
FAQs

The ideal pH range for pool water is between 7.4 and 7.6. Maintaining this range helps prevent bacteria and algae growth and ensures swimmer comfort​.

Finding debris at the bottom of your pool is a common issue and can be caused by various factors:

• Sediment and Dirt: Wind and rain can carry dirt and debris into your pool, which then settles at the bottom. This is especially common if your pool is surrounded by trees, plants, or if there’s construction nearby.

• Microscopic Sand: If your pool uses a sand filter, it's possible for some fine sand to escape and settle at the bottom. This can happen if there is a small defect or crack in the filter.

• Algae: Dead algae can accumulate on the pool floor, often appearing as a green or brownish dust that puffs up when disturbed.

• Organic Debris: Leaves, twigs, and other organic matter can sink to the bottom if they are not removed promptly from the pool surface.

• Chemical Residue: Improperly dissolved pool chemicals can sometimes settle at the bottom. This can be minimized by pre-dissolving chemicals before adding them to the pool.

• Human Activity: Sunscreen, oils, and other residues from swimmers can contribute to the buildup of debris on the pool floor.

Yes, a mostly hands-off pool experience is possible with automation systems handling key tasks (see more on automation below). However, if your pool only receives attention during our weekly visits, maintenance and water chemistry may fall behind. Regular, small efforts between visits help keep your pool in top condition and prevent more intensive corrective maintenance.

Achieving a hands-off pool experience is possible with the right automation and equipment. Here are several options to help you maintain a pristine pool with minimal effort:

• Automated Pool Controllers: These systems allow you to automate and control various aspects of your pool, such as filtration, heating, lighting, and chemical dosing. Brands like Hayward, Jandy, and Pentair offer advanced controllers that can be managed via smartphone apps, making it easy to monitor and adjust your pool settings remotely.
  
  Key Features:
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  • Schedule filtration cycles

  • Control heating and lighting

  • Monitor water chemistry

  • Receive alerts for maintenance needs

• Robotic Pool Cleaners: Robotic pool cleaners are an excellent option for hands-off cleaning. These devices automatically navigate your pool, scrubbing surfaces and vacuuming debris.
  
  Benefits:
  ‍

  • Efficiently cleans pool floors, walls, and waterlines

  • Operates independently from the pool’s filtration system

  • Can be scheduled to run automatically

• Automatic Pool Covers: An automatic pool cover helps keep debris out of the pool and reduces evaporation and chemical usage. These covers can be opened or closed with the push of a button, providing an easy way to maintain your pool.
  
  Benefits:
  ‍

  • Keeps debris out of the pool

  • Enhances safety

  • Reduces heating costs and chemical consumption

• Saltwater Chlorination Systems: These systems automatically generate chlorine from salt, maintaining consistent sanitizer levels without the need for manual dosing. This can reduce the need for traditional chlorine handling and simplify maintenance.
  
  Benefits:
  ‍

  • Consistent chlorine levels

  • Softer, gentler water

  • Reduced maintenance effort

• In-Floor Cleaning Systems: Built into the pool structure, in-floor cleaning systems use strategically placed nozzles to push debris toward the main drain, where it is removed by the filtration system.
  
  Benefits:
  ‍

  • Continuous cleaning during filtration cycles

  • Even distribution of heat and chemicals

  • Minimizes the need for manual vacuuming

• Automated Chemical Feeders: These devices automatically dispense the necessary chemicals to maintain water balance. Options include liquid feeders, tablet chlorinators, and mineral systems.
  
  Benefits:
  ‍

  • Consistent water chemistry

  • Reduced manual chemical handling

  • Enhanced water quality

• Smart Pool Monitors: These devices float in your pool and continuously monitor water quality, sending real-time data and alerts to your smartphone.
  
  Benefits:
  ‍

  • Continuous water quality monitoring

  • Alerts for needed chemical adjustments

  • Data tracking and insights

Combining these automation options can significantly reduce the time and effort required to maintain your pool.

Test the water regularly using test strips or a liquid test kit. Ensure the levels of free available chlorine, pH, alkalinity, and calcium hardness are within recommended ranges. Adjust using appropriate chemicals as needed​

It's generally recommended to shock your pool once a week during swimming season, or after heavy usage, rain, or high temperatures. Shocking helps remove chloramines and other contaminants​​.

Several factors can cause low levels of salt, chlorine, or other chemicals in your pool:

• Usage and Evaporation: Regular use of the pool and natural evaporation can lead to a decrease in chemical levels over time.
  

• Rain and Dilution: Heavy rainfall can dilute the pool water, reducing the concentration of chemicals.

• Poor Circulation: Inefficient pool circulation can cause chemicals to not distribute evenly, leading to low readings in certain areas.
  

• Inadequate Maintenance: Skipping regular maintenance, such as weekly cleanings and chemical checks, can lead to imbalances.
  

• High Bather Load: An increased number of swimmers can introduce more contaminants, requiring more chemicals to maintain balance.
  

• Filtration Issues: A malfunctioning or clogged filter can impede proper chemical distribution.
  

• Algae Growth: Algae can consume chlorine, leading to lower levels. If your pool has a green tint or visible algae, this might be the cause.
  

• Chemical Consumption: Some chemicals break down faster than others, especially in hot weather or if the pool is exposed to a lot of direct sunlight.
  

Stop adding chlorine, allow UV rays to break it down, use a chlorine neutralizer, or dilute the pool water with fresh water.

Regularly test and balance the water, clean the salt cell to prevent scale buildup, and shock the pool as needed to maintain clear and sanitized water.

CYA stands for Cyanuric Acid, which is a chemical commonly used in outdoor swimming pools to stabilize chlorine. Also known as a chlorine stabilizer or conditioner, CYA helps protect chlorine from being degraded by the sun’s ultraviolet (UV) rays, thereby extending the effectiveness of chlorine in maintaining clean and sanitary pool water.

While CYA is beneficial, too much of it can lead to several problems:

• Reduced Chlorine Efficiency: High levels of CYA can bind too much chlorine, rendering it less effective at sanitizing the pool. This can lead to cloudy water, algae growth, and poor water quality.

• Increased Chlorine Demand: With high CYA levels, you will need to use more chlorine to achieve the same sanitizing effect. This can lead to increased chemical costs and more frequent adjustments.

• Difficult to Lower: Once CYA levels become too high, it can be challenging to reduce them. The most effective method is to partially drain and refill the pool with fresh water, which can be time-consuming and costly.

• Water Quality Issues: Excessive CYA can lead to water quality problems, making it harder to maintain balanced water chemistry and requiring more frequent interventions.

For most pools, the ideal CYA level is between 30 and 50 parts per million (ppm). Pools exposed to intense sunlight might benefit from slightly higher levels, but it is generally recommended to keep CYA below 100 ppm. If CYA levels are too high, the best approach is to dilute the pool water by partially draining and refilling with fresh water.

Yes, when used correctly, pool chemicals are safe and essential for maintaining clean and healthy pool water. Here’s how to ensure the safe use of pool chemicals:

• Understanding the Chemicals: The primary chemicals used in pools include chlorine (or other sanitizers), pH adjusters, alkalinity adjusters, calcium hardness increasers, and algaecides. Each serves a specific purpose in maintaining water quality and safety.
  
  Chlorine/Bromine: Disinfects the water, killing bacteria and viruses.
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  ‍pH Adjusters: Balance the water’s pH to prevent irritation and equipment damage.
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  ‍Alkalinity Adjusters: Stabilize pH levels to prevent fluctuations.
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  ‍Calcium Hardness Increasers: Prevent corrosion of pool surfaces and equipment.
  ‍
  ‍Algaecides: Prevent and control algae growth.

• Safe Handling and Storage
  
  Read Labels: Always read and follow the manufacturer’s instructions on chemical labels.
  
  ‍Proper Storage: Store chemicals in a cool, dry place away from direct sunlight and out of reach of children and pets.
  
  ‍Avoid Mixing: Never mix different chemicals together, as this can cause dangerous reactions.
  
  ‍Use Protective Gear: Wear gloves, goggles, and protective clothing when handling chemicals to prevent skin and eye irritation.

• Application Safety:
  
  Pre-Dissolve Granules: If using granular chemicals, pre-dissolve them in a bucket of water before adding to the pool to prevent them from settling on the pool surface and causing damage.
  
  ‍Add Chemicals to Water: Always add chemicals to water, not water to chemicals, to prevent splashing and reactions.
  
  ‍Ventilation: Ensure proper ventilation when handling and storing chemicals to avoid inhaling fumes.

• Professional Guidance:
  
  ‍Consult Experts: If you’re unsure about how to handle or balance your pool chemicals, consult a pool professional for guidance.
  
  ‍Regular Maintenance: Consider professional maintenance services to ensure your pool chemicals are managed safely and effectively.

By following these safety guidelines, you can ensure that your pool chemicals are used correctly, maintaining a safe and enjoyable swimming environment.

Yes, brushing your pool at least once or twice a week prevents algae buildup and removes dirt from the pool walls, steps, and corners where circulation might be poor​.

Clean your pool filter when the pressure gauge reads 8-10 PSI higher than the baseline clean reading. The frequency depends on pool usage, size of the filter, and the amount of debris in the pool​.

Run your pool pump for at least 8-12 hours a day to ensure proper circulation and filtration, especially during the swimming season​​.

Leaks in various parts of your pool system can cause significant issues if not addressed promptly. Here’s how to identify and manage leaks in different components of your pool setup:

• Pool Leak:
  
  Identify the Source: Check the water level, look for wet areas around the pool, and inspect for visible cracks or damage to the pool surface.
  
  Bucket Test: Place a bucket filled with pool water on the pool step. Mark the water level inside the bucket and on the pool wall. After 24 hours, compare the levels. If the pool water level drops more than the bucket, you likely have a leak.
  
  Inspect Equipment: Examine skimmers, returns, and lights for leaks. Leaks often occur at these points due to cracks or loose fittings.
  
  Professional Help: If you cannot locate the leak, contact a pool professional for a thorough inspection and repair.

• Pump Leak:
  
  ‍Check for Loose Fittings: Inspect all connections to ensure they are tight. Loose fittings can often cause leaks.
  
  Seal and Gaskets: Check the pump lid O-ring, drain plugs, and other seals for wear and tear. Replace any damaged or worn seals.
  
  Cracks in Housing: Inspect the pump housing for cracks. If you find any, the pump housing may need to be replaced.
  
  Professional Repair: Persistent leaks or difficult-to-access areas should be handled by a professional to avoid further damage.

• Filter Leak:
  
  ‍Inspect Connections: Ensure that all hose clamps and fittings are secure and not damaged.
  
  Filter Tank: Look for cracks or damage to the filter tank itself. Depending on the material, some cracks can be repaired, while others may require replacement of the tank.
  
  Multiport Valve: Check the multiport valve for leaks, especially around the handle and the base where it connects to the filter.
  
  O-rings and Gaskets: Replace worn O-rings and gaskets, particularly in the filter tank and multiport valve.
  
  Professional Inspection: If the leak persists, consult a professional to diagnose and fix the issue.

• Multiport / Plumbing Leak:
  
  ‍Valve Positions: Ensure the multiport valve is correctly positioned and not partially open between settings, which can cause leaks.
  
  Inspect Seals: Check the spider gasket inside the multiport valve for wear or damage and replace it if necessary.
  
  Pipe Connections: Inspect all plumbing connections to and from the multiport valve for tightness and signs of damage.
  
  PVC Pipe and Fittings: Examine the PVC pipes and fittings for cracks or breaks. Small cracks can often be repaired with pool-grade epoxy or sealant.
  
  Professional Help: Complex plumbing issues or hard-to-reach leaks should be addressed by a professional.

For all types of leaks, regular maintenance and inspections can prevent minor issues from becoming major problems.

• Air in the System: If you hear a gurgling or hissing noise, there might be air trapped in the pump. This can happen if there’s a leak in the suction side of the pump or if the water level in the pool is too low.

• Clogged Impeller: A grinding or screeching noise can indicate that debris is caught in the impeller, obstructing its movement.

• Worn Bearings: A high-pitched squealing or screeching noise often suggests that the pump’s bearings are worn out and need to be replaced.

• Loose Parts: Rattling or clicking noises can be caused by loose parts within the pump housing. This could be due to screws, bolts, or other components becoming loose over time.

• Cavitation: A loud, rumbling noise might indicate cavitation, which happens when there’s not enough water flowing into the pump. This can be caused by a clogged skimmer basket, a clogged pump basket, or a restriction in the suction line.

• Motor Issues: A humming noise could be a sign that the motor is struggling due to electrical issues, such as a bad capacitor or motor windings.

• Vibrations: If the pump is vibrating excessively, it might not be mounted securely, or it could be positioned on an uneven surface.

When your pool pump isn't priming, it means it's unable to draw water into the system effectively. Here are common reasons why this might happen:

• Low Water Level: If the pool water level is too low, air can enter the skimmer and prevent proper priming. Ensure the water level is at least halfway up the skimmer opening.

• Air Leaks: Air leaks in the suction line or at the pump lid can prevent priming. Check for cracks, loose connections, or worn-out O-rings and gaskets.

• Clogged Skimmer Basket or Pump Basket: Debris in the skimmer or pump basket can restrict water flow. Clean these baskets regularly to ensure they are not obstructed.

• Blocked Impeller: Debris caught in the impeller can hinder water flow. Turn off the pump and inspect the impeller for any blockages.

• Leaky Pump Lid: A loose or damaged pump lid can allow air to enter the system. Ensure the lid is tightly secured and the O-ring is in good condition.

• Valves Not Open: Check that all valves leading to the pump are open and not restricting water flow.

• Faulty Check Valve: A malfunctioning check valve can prevent water from flowing properly through the system. Inspect and replace if necessary.

• Incorrect Pump Operation: Ensure the pump is running correctly and not in the wrong mode (e.g., backwash mode instead of filter mode).

High pressure in your pool system can indicate several issues, typically related to your filter or circulation system. Here are the common causes and solutions for high pressure:

• Dirty or Clogged Filter: A dirty or clogged filter is the most common cause of high pressure. When the filter media is obstructed, water flow is restricted, leading to increased pressure. Clean or backwash your filter according to the manufacturer’s instructions.

• Blocked Return Lines: Debris or obstructions in the return lines can increase pressure in the system. Check for and clear any blockages in the return lines.

• Closed or Partially Closed Valves: Ensure all valves in the circulation system are fully open to allow for proper water flow. Partially closed valves can restrict flow and increase pressure.

• Overfilled Pump Basket: A pump basket filled with debris can restrict water flow, causing higher pressure. Regularly check and empty the pump basket.

• Pump Running Too Fast: If you have a variable-speed pump running at too high a speed, it can cause elevated pressure. Adjust the pump speed to a lower setting if possible.

• Incorrect Filter Size: A filter that is too small for your pool's pump can lead to high pressure. Ensure that your filter is appropriately sized for your pump and pool volume.

• Scale or Buildup in Filter: Over time, calcium scale or other deposits can build up in the filter, restricting flow and increasing pressure. Regularly clean your filter and use a descaling agent if necessary.

• Air in the System: Air trapped in the filter can cause a pressure spike. Check for air leaks on the suction side of the pump and ensure the pump lid O-ring is in good condition and properly sealed.